Frequently Asked Questions — Find answers to common inquiries about our products, services, shipping, returns, and customer support. We're here to help you get the most from your experience with Vitalis & Co. What products does Vitalis & Co offer? We curate a thoughtfully selected range of products designed to enhance your wellness and lifestyle. Our collection includes premium items across various categories, each chosen for quality and value. Browse our shop to explore what's available. How can I place an order? Simply browse our collection, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once your order is confirmed, you'll receive a confirmation email with tracking details. What payment methods do you accept? We accept all major credit and debit cards, as well as other secure payment options available at checkout. All transactions are encrypted and processed safely. Do you ship internationally? We currently ship within Portugal and select European regions. Shipping costs and delivery times vary by location. You'll see available shipping options during checkout based on your address. How long does delivery take? Standard delivery typically takes 5-7 business days from order confirmation. Express options may be available depending on your location. You'll receive tracking information via email so you can monitor your shipment. What is your return policy? We want you to be completely satisfied. If you're not happy with your purchase, you may return eligible items within 30 days of delivery in original condition. Contact our customer support team to initiate a return. How do I track my order? After your order ships, you'll receive an email with a tracking number and link. Use this to monitor your package's journey in real time. Can I modify or cancel my order? Orders can typically be modified or cancelled within a few hours of placement. Contact us immediately if you need to make changes. Once an order has shipped, cancellation may not be possible. What if my item arrives damaged? We take great care with every shipment. If your item arrives damaged, contact us right away with photos. We'll work quickly to resolve the issue, whether through replacement or refund. How do I contact customer support? You can reach our team through the contact form on our website or via email. We aim to respond to all inquiries within 24 business hours. Do you offer discounts or promotions? We occasionally run special offers and promotions. Subscribe to our newsletter or follow our social channels to stay informed about upcoming deals. Is my personal information secure? Yes. We use industry-standard encryption and security measures to protect your data. Your privacy is important to us, and we never share your information without consent.